Tony Machi Fruits and Vegetable Inc. delivers the freshest produce in Wisconsin for restaurants, hotels, caterers, clubs, resorts or any place in need of fresh fruit, vegetables and dairy products. In doing so, our deliveries are done with extreme care to make certain your produce arrives on time and as fresh as the day it was picked. To arrange special delivery times or days please contact us online or call us at 414.906.9770.
Shipping Policy/Delivery of Goods/ Claims and Errors
Tony Machi Fruits & Vegetables inspects all outbound shipments before they leave our facilities. Damage can occur in two primary fashions: concealed damage, and noticeable damage. A claim cannot be filed for either type of claim unless all of the original packaging is available for inspection without any alterations. All shipping claims must be made within 48 hours of receipt.
All claims will be denied if the above criteria are not met. We are confident that when the above criteria is met, all freight claims can be quickly and easily resolved. In the event that Tony Machi Fruits & Vegetables ships an incorrect item we will replace the item at no cost to the customer, however we must be contacted and able to verify that the item is indeed incorrect.
- How long will it take to process my order?
Orders will be processed as soon as possible. Orders placed on Saturday, Sunday, and holidays, will be processed the next business day. Typically, orders will be fulfilled and shipped the next business day.
- How do you ship my order?
Our standard shipment method is Tony Machi Truck. Please contact Tony Machi Fruits & Vegetables to make arrangements for any special shipping needs for your order.
- Do you ship internationally?
Returns and refunds for products sold on Tmachiproduce.com are at the sole discretion of Tony Machi Fruits and Vegetable, Inc. Contact our Return/Refund Representatives for more information on our return and refund policies, and/or to find out if your product(s) is applicable for return/refund. If you receive the wrong order, or ordered the wrong product, contact our Return/Refund Representatives immediately following receipt of the items.